Service Scope
VPNOQ provides international routes and client connection support for cross-border access and access to international websites. The service covers 120+ countries / 250+ routes and supports Windows / macOS / iOS / Android / Linux. The user panel shows the current routes. Coverage does not mean that a connection will always be available in every region.
Network connectivity is separate from the content, account permissions, and regional rules of the websites you access. A subscription does not include memberships on third-party websites or guarantee that any particular content will always be accessible. Obtain client software and subscription details from the user panel, and check your current plan status before use.
Account and Subscription Rules
No email address is required to create an account; a username and password are all you need. Keep your login credentials and subscription details secure. Subscription links provide access and should not be published publicly. If you discover that your credentials have been exposed or used unusually, change your password promptly and report the situation through a support ticket.
There is no limit on the number of devices connected at the same time, for use by the account holder on devices they own or manage. This does not permit reselling a subscription, renting out an account, or sharing account or subscription access with others. Do not distribute subscription links in bulk or offer this service as a paid network resource to others.
Monthly subscription data resets each month on the activation date. If you upgrade mid-cycle, the price difference is converted into the remaining days. Data packages remain available until used and do not expire. See the pricing page and order page for plan details and prices. Before activation, make sure the billing method suits your needs.
Acceptable Use
Users must comply with the laws and regulations that apply where they are located, as well as the terms of use of the websites they access. The service must not be used for unlawful purposes, including fraud, invasion of another person's privacy, intellectual property infringement, distributing unlawful content, or carrying out cyberattacks.
Do not use a subscription to send malicious traffic, disrupt other users' connections, or probe or damage service infrastructure. Users are responsible for the content they publish and their own use of the service. An active subscription does not provide third-party authorization or exempt users from legal responsibility.
Availability and Scope of Responsibility
Connection performance depends on factors such as your local network, carrier routing, the status of the destination service, and device configuration. Maintenance, route changes, or external network failures may interrupt connections. If you encounter an issue, first check your client settings, try another route, and then describe the problem in a support ticket.
VPNOQ does not guarantee a fixed connection speed, uninterrupted access, or fixed regional availability for third-party services. Issues caused by changes to third-party website rules, local network problems, or user device issues cannot be attributed to this service solely because a connection failed. Liability is determined under applicable law; these terms do not exclude liability that cannot legally be waived.
Payments and Refunds
You may request a full refund for any reason within 14 days of your first payment. Submit a refund request through a ticket in the user panel, identifying the relevant order. You do not need to provide evidence of connection problems to request a refund under this policy.
Payment methods are Alipay / WeChat Pay / USDT. Order checks and progress updates during refund processing are handled through support tickets. Do not share passwords or complete subscription links on public pages. Once a refund is completed, the corresponding paid subscription benefits end. For requests made after the period above, contact support through a ticket; they will be handled according to applicable law and the order details.
Account Termination and Changes to These Terms
If there is unlawful use, subscription resale or sharing, an attack on service infrastructure, or repeated disruption of other users' connections, VPNOQ may suspend the relevant access and, when necessary, terminate the account service. Users may submit an explanation through a support ticket and request a review of the grounds for the action. Such action does not affect rights provided by law.
If these terms change due to service updates or legal requirements, the revised terms will be posted on this page, with important changes announced on the site. The update date identifies the current version. Matters affecting benefits under existing orders are handled under applicable law and the order terms. If you do not accept the changes, you may stop using the service and contact support through a ticket to ask how an existing subscription will be handled.
For details on how personal information is handled, see the Privacy Policy. For account, order, or terms questions, visit the Contact Us page to reach support.